Service Desk Specialist (archived)

Białystok Poland



At intive we believe that emerging digital technologies make life easier. Therefore with more than 1000 people on board we are helping forward-thinking enterprises to design and build smart applications, software solutions and turn ideas into digital reality all around the world.  
To achieve best results we are constantly challenging assumptions and establish approaches following our company motto - never settle.

You are a good match if you:

• Have at least 1 year of experience in direct user support
• Have excellent knowledge of MS Windows Vista / Windows 7 / Windows 8 / Windows 10
• Have knowledge of Windows server systems 2008/2012/2016
• Have practical knowledge of LAN / WAN / Internet
• Have good knowledge of Active Directory, LDAP and configuration of peripheral devices
• Use English on daily basis
• Have excellent customer service skills, strong attention to details with ability to multi-tasks
• Are ready to work shifts

You will be responsible for:

• Providing support as 1st Line of Technical Support 24/7 for external and internal users
• Technical assistance and support for incoming queries and issues related to computer systems, software and hardware
• Removing errors and defects, implementing new solutions, updating software and modifying hardware using the knowledge and available tools
• Sharing knowledge in the field of IT applications
• Implementing and maintaining office IT environment standards
• Participating in the IT resource management process through the implementation of submissions and requests
• IT systems monitoring

Your benefits:

Clock icon

Flexible hours and home office

Knowledge sharing

Knowledge sharing


Language support


Sports and medical package


Training program

fresh fruit

Fresh fruit twice a week

And on top of these:

Me&You, no Mr&Mrs

No dress code

Sport communities

X-mas party and picnic

We stick together. It's pretty amazing to see how smoothly new intivers find themselves within our culture. We love to see that.
Tomasz Krawczyński
SVP, Country Manager Poland & Human Resources

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In the meantime, grab another coffee and take a look at our company video.