Service Design Analyst (archived)

Warszawa Poland

Expired

SERVICE/DESIGN/ANALYST/WAW/1912/W

This offer has expired. Check other open positions.
CAREERS
Carrer pattern image

At intive we believe that emerging digital technologies make life easier. Therefore, with more than 1600 people on board we help forward-thinking enterprises to design and build smart applications, software solutions and turn ideas into digital reality all around the world. 

 

To achieve the best results we are constantly challenging assumptions and establishing new approaches following our company's motto - never settle.

Required skills:

  • Business Analysis

    4

    Experienced

You are a good match if you:

• Have proven track record of minimum 5+ years’ experience in roles such as Service Design Analyst, Business Analyst, Process Analysis and Design, Customer Experience Design, Service Management Specialist, in a global and matrix-structured organization, Banking/Finance domain preferred
• Are able to plan, facilitate, capture, and manage business requirements and to translate these into service design artefacts
• Are able to work with customers to understand their needs and current experience for translation into technical solutions, ensuring overall performance and satisfaction with IT
• Have experience in identifying customers (e.g. consumer of end user services as well as application development teams), defining customer profiles (e.g. personas) and then defining customer journey maps that will address the needs and pain points of each customer profile
• Have understanding of Service design and IT services within large Enterprise environment and or exposure to large transitions or transformation initiatives in multi-sourced environments
• Are able to define IT Service and Operating Level Agreements for service offerings
• Are able to outline how the organization structure, processes, teams and roles need to change to enable delivery of requirements
• Have experience working with senior stakeholders – creating trust by communicating, collaborating and influencing, always challenging the status quo in a positive way
• Have strong problem solving and analytical skills
• Are able to work under pressure and prioritize workload accordingly
• Have experience in leading global, culturally diverse and virtual teams in a matrix-structured international organization
• Have fluent English language skills

You will be responsible for:

• Engagement with the Service Owners within Group CIO to support Service Onboarding and Implementation activities
• Engagement with Customers to Improve Customer Experience
• Service / Capability Implementation Framework
• Service Performance Management

Your benefits:

Clock icon

Flexible hours and home office

Knowledge sharing

Knowledge sharing

languagesupport

Language support

medizin

Sports and medical package

training

Training program

fresh fruit

Fresh fruit twice a week

And on top of these:

Me&You, no Mr&Mrs

No dress code

Sport communities

X-mas party and picnic

We stick together. It's pretty amazing to see how smoothly new intivers find themselves within our culture. We love to see that.

Tomasz Krawczyński
SVP, Country Manager Poland & Human Resources

Explore More

In the meantime, grab another coffee and take a look at our company video.
  • Data and files
  • Confirmation

Become one of us!

Thank you for interest in Service Design Analyst position in Warszawa.
Please provide correct first name
Please provide correct last name
Please provide correct e-mail
Please provide correct phone number
Attach a file if you wish
Your resume and/or portfolio* You can upload up to 5 files Max file size: 5MB Allowed file types: .pdf, .doc, .docx, .docm, .ppt, .pptx. File name length must be less than 50 characters File name must not contain two or more spaces in a row File name must not contain the following characters: \/?|<>:*'"+,;=[]&
    We adjusted your file name to our file naming convention. This file extension is not accepted. Please upload one of following file types: .pdf, .doc, .docx, .docm, .ppt, .pptx. This file is too large. The max upload file size is 5MB. Your file size is tiny, please check if you upload correct file.
    • My declaration regarding granting consent has the character of voluntary, specific, conscious and explicit expression of will.

    Thank you for applying!

    What happens now?

    Oh no!

    We have run into problems while submitting your form. Please try again later.
    • Your data
    • Your friends data
    • Consents
    • Confirmation

    Bring a friend!

    Tell us who you are so we can thank you.
    Please provide correct preffered location
    Please provide correct last name
    Please provide correct e-mail Please provide company e-mail
    Please provide correct phone number

    Become one of us!

    We are constatntly looking for talented individuals. Tell us who do you see working at intive.
    Please provide correct preffered location
    Please provide correct last name
    Please provide correct e-mail
    Please provide correct phone number
    Please provide correct job preferences
    Your friend's resume and/or portfolio*
    Your resume and/or portfolio* You can upload up to 5 files Max file size: 5MB Allowed file types: .pdf, .doc, .docx, .docm, .ppt, .pptx. File name length must be less than 50 characters File name must not contain two or more spaces in a row File name must not contain the following characters: \/?|<>:*'"+,;=[]&
      We adjusted your file name to our file naming convention. This file extension is not accepted. Please upload one of following file types: .pdf, .doc, .docx, .docm, .ppt, .pptx. This file is too large. The max upload file size is 5MB. Your file size is tiny, please check if you upload correct file.
      • The controller of personal data in relation to the “Recommendations Program” is intive GmbH sp. z o.o. branch office in Poland. More information on the principles of personal data processing, including the purposes of processing and the rights of individuals, is available in the Privacy Policy of intive GmbH. 

      Thank you for applying!

      What happens now?

      Oh no!

      We have run into problems while submitting your form. Please try again later.