Service Design Analyst

Warszawa Poland

Two weeks ago

SERVICE/DESIGN/ANALYST/WAW/1911/W

At intive we believe that emerging digital technologies make life easier. Therefore, with more than 1600 people on board we help forward-thinking enterprises to design and build smart applications, software solutions and turn ideas into digital reality all around the world. 

 

To achieve the best results we are constantly challenging assumptions and establishing new approaches following our company's motto - never settle.

Required skills:

  • Business Analysis

    4

    Experienced

You are a good match if you:

• Have proven track record of minimum 5+ years’ experience in roles such as Service Design Analyst, Business Analyst, Process Analysis and Design, Customer Experience Design, Service Management Specialist, in a global and matrix-structured organization, Banking/Finance domain preferred
• Are able to plan, facilitate, capture, and manage business requirements and to translate these into service design artefacts
• Are able to work with customers to understand their needs and current experience for translation into technical solutions, ensuring overall performance and satisfaction with IT
• Have experience in identifying customers (e.g. consumer of end user services as well as application development teams), defining customer profiles (e.g. personas) and then defining customer journey maps that will address the needs and pain points of each customer profile
• Have understanding of Service design and IT services within large Enterprise environment and or exposure to large transitions or transformation initiatives in multi-sourced environments
• Are able to define IT Service and Operating Level Agreements for service offerings
• Are able to outline how the organization structure, processes, teams and roles need to change to enable delivery of requirements
• Have experience working with senior stakeholders – creating trust by communicating, collaborating and influencing, always challenging the status quo in a positive way
• Have strong problem solving and analytical skills
• Are able to work under pressure and prioritize workload accordingly
• Have experience in leading global, culturally diverse and virtual teams in a matrix-structured international organization
• Have fluent English language skills

You will be responsible for:

• Engagement with the Service Owners within Group CIO to support Service Onboarding and Implementation activities
• Engagement with Customers to Improve Customer Experience
• Service / Capability Implementation Framework
• Service Performance Management

Your benefits:

Clock icon

Flexible hours and home office

Knowledge sharing

Knowledge sharing

languagesupport

Language support

medizin

Sports and medical package

training

Training program

fresh fruit

Fresh fruit twice a week

And on top of these:

Me&You, no Mr&Mrs

No dress code

Sport communities

X-mas party and picnic

We stick together. It's pretty amazing to see how smoothly new intivers find themselves within our culture. We love to see that.
Tomasz Krawczyński
SVP, Country Manager Poland & Human Resources

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In the meantime, grab another coffee and take a look at our company video.