Hotels are using smart mirrors to integrate all aspects of the guest experience into one centralized system. These devices can be touch or voice-controlled, and look like a standard mirror without the nighttime backlight.
The mirrors can also switch between functioning as a television, or having a user interface to interact with. This is where things get interesting. Guests can do anything from ordering room service to asking questions about tourist activities, somewhat like a concierge. They can also control every aspect of the room such as raising or lowering the heat levels, asking for extra amenities, and so on.
Furthermore, the smart mirrors are also helping hotels generate more revenue. For a small fee, guests can gain access to all the features that the virtual concierge platform has to offer. The platform can direct guests to the spa area by allowing them to make appointments, and also advertise special offers happening in the hotel.